COUNSELLING CONTRACT

Confidentiality
Everything that you discuss with me is confidential. Confidentiality will only be broken if there is concern about your safety or the safety of someone else or we are instructed to do so by a Court of Law. We will always endeavour to speak to you about this first.

I will ensure that face to face sessions are conducted in a confidential setting & I have chosen video calling software that offers end to end encryption to further protect your privacy. Please note that I cannot be held responsible for any breaches caused by failures in this technology.

I discuss my clinical work with a supervisor. This is to ensure that I am offering you the best service possible. These conversations are bound by confidentiality & you will only be referred to by your first name.

Notes are also kept of each session. These are anonymised and stored securely in a password protected file within the Kiku system. These notes are for my use only & help me to keep a track of everything that is being discussed. In line with industry standards, these notes must be kept securely for up to 7 years after your therapy comes to an end, after which they will be confidentially destroyed.

You have the right to view these notes at any time. To make this request please contact me directly.

All confidential information is held in accordance with the GDPR, 2018 using the secure & encrypted Kiku system (please see their Privacy Policy for more information at https://www.wearekiku.com/privacy-notices).
My full terms & conditions & privacy policy can be found via my Kiku profile page or by using the link in my confirmation of appointment email. Please see the Privacy Policy for more details about how data is used & stored, as well as your rights under the GDPR guidelines.

Appointments
All appointments last for 55 minutes & we will usually meet on a weekly basis.

Please ensure that you choose a quiet & private location to conduct your online sessions & that you log in on time to make full use of the appointment. Please note that sessions cannot be extended beyond the agreed time.

Should [we experience any technical difficulties, I will endeavour to switch to an alternative session format (e.g. another video calling platform, or by phone) so the session can continue with minimal disruption.

Outside of your agreed therapy sessions, it is not usual for you to have contact with your therapist. If you think that you may need extra support, please discuss this directly with me.

Payment
Your first session, an initial consultation, is charged at £30. Subsequent sessions are charged at £45.00 per session payable in advance. Payment for your sessions is due at the point of booking.

You can pay me securely through KIKU using a debit/credit card or by bank transfer/BACS.
My bank details are:
Sort - 30 00 01
Account - 00653996
Acc - Allen Daniels

If you are paying using your Kiku account, please ensure that you make payment at the point of booking or within 24 hours of making the booking.
[In the interest of your privacy payments will show up on your account statement under Kiku’s legal entity name “Sixten Eighty Ltd.”].

Please ensure that you make payment within 24 hours of making the booking. In the absence of payment your session may be cancelled.


Making changes to your appointments
If you need to cancel or rearrange an appointment with me, you can do this via your Kiku account. Alternatively, please text 07873 747688 or email allen@allendaniels.co.uk to let me know.

I will always do my best to arrange another time during that week or, at my discretion, carry the payment forward to the following week.

I ask that you give at least 48 hours notice of any changes to be eligible for a refund. This gives me the opportunity to reallocate the hour to someone else.

The full session fee will be charged for cancelled sessions, where two working days notice has not been given & for non-attended sessions, where no prior notice has been given. Please note, that for therapy to work, regular attendance is essential.

Breaks in Therapy
For counselling to be effective, regular & consistent attendance is essential. It is also important that we are both aware of any planned breaks so that we can prepare. I will endeavour to give you at least 4 weeks’ notice of any holidays & I ask that you try to do the same.

Raising Concerns
We will regularly review how counselling is progressing. However, should you have any problems at all with the service that you receive, please let me know. If this does not resolve the issue, I am registered with the BACP. BACP's ‘Get Help with Counselling Concerns’ service provides confidential telephone and email help on what to do if you have any concerns about me or your therapy. They can answer any questions you may have and offer guidance on what to do next.

I look forward to working with you.

Allen Daniels 
Counsellor.